At XKIN, customer satisfaction is our top priority. We take great care in delivering quality products. However, if you are not completely satisfied with your purchase, we’re here to help.

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1. Eligibility for Returns

You may request a return or exchange if:

• The product is damaged, defective, or incorrect

• The size does not fit as expected

• You received a product different from what you ordered

Return Conditions

• Return requests must be raised within 7 days of delivery.

• Products must be unused, unwashed, and in original condition.

• Original tags, packaging, and invoice must be intact.

• Items showing signs of wear, wash, alteration, or damage will not be accepted.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Innerwear, accessories, or items marked as Final Sale

• Products purchased during clearance or special discount sales (unless damaged or incorrect)

• Products returned without original tags or packaging

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3. Return Process

To initiate a return:

Email us at support@xkin.in

with:

Order ID

Reason for return

Clear images/videos (in case of damaged or incorrect products)

Our team will review your request and arrange a pickup if approved.

Once the product reaches our warehouse and passes quality checks, we will proceed with the refund or exchange.

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1. 4. Exchange Policy

• Exchanges are subject to product availability.

• If the requested size or product is unavailable, a refund will be issued instead.

• Exchanges are processed only once per order.

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1. 5. Refund Policy

• Refunds will be processed after successful quality inspection of the returned item.

• The refund amount will be credited to the original payment method.

• Refund processing time:

  • Prepaid Orders: 5–10 business days

  • Cash on Delivery (COD): Refund via bank transfer or store credit

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1. 6. Return Shipping Charges

• If the return is due to XKIN’s error (damaged, defective, or wrong item), return shipping will be free of cost.

• For size-related or preference-based returns, return shipping charges may apply.

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1. 7. Cancellation Policy

• Orders can be cancelled before dispatch by contacting us immediately.

• Once the order is shipped, it cannot be cancelled and must go through the return process.

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1. 8. Late or Missing Refunds
2. If you haven’t received your refund:

• Check with your bank or payment provider

• It may take additional processing time before the refund is reflected

• If the issue persists, contact us at support@xkin.in

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1. 9. Policy Updates
2. XKIN reserves the right to modify or update this policy at any time without prior notice. Changes will be effective once posted on the website.

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1. 10. Contact Us
2. For any return or refund related queries:
3. 📧 Email: contact@xkin.in
   🌐 Website: www.xkin.in